playtim Terms &
Conditions

Welcome to playtim. These Terms & Conditions ("Terms", "Agreement") govern your access to and use of the playtim online gaming platform, including all games, features, promotions, and services made available through playtim.org ("Platform"). playtim is operated under authorization from the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for regulating all legitimate gaming operations in the Republic of the Philippines.

By creating a playtim account, logging in, depositing funds, participating in any game, or otherwise accessing any part of the Platform, you confirm that you have read these Terms in full, that you understand them, and that you unconditionally agree to be bound by them. If you do not agree with any part of these Terms, you must immediately cease using the Platform and close your account.

playtim reserves the right to update, amend, or replace these Terms at any time. Notice of material changes will be communicated to registered users via email or in-platform notification. Your continued use of the Platform following any such change constitutes your acceptance of the revised Terms.

Access to and use of the playtim Platform is subject to the following eligibility requirements, which must be satisfied at all times during your registration and continued use:

• Age Requirement: You must be at least 21 years of age to register and use the playtim Platform. This requirement is mandated by PAGCOR regulations applicable to casino-style gaming in the Philippines. playtim strictly enforces this requirement through KYC (Know Your Customer) identity verification procedures.
• Legal Capacity: You must possess full legal capacity to enter into a binding contract under the laws of the Republic of the Philippines or the jurisdiction in which you reside.
• Jurisdiction: You are solely responsible for ensuring that online gambling is lawful in your jurisdiction. playtim operates under Philippine law and makes no representation that access to or use of the Platform is legal in any jurisdiction outside the Philippines.
• Single Account Policy: Each individual may register and maintain only one (1) playtim account. The operation of multiple accounts, whether using the same or different personal details, is strictly prohibited and will result in immediate account suspension and forfeiture of all associated funds.
• Exclusion Lists: You must not be listed on any self-exclusion register maintained by PAGCOR or any other recognized responsible gaming authority.

During the registration process, you are required to provide accurate, current, and complete information including your full legal name, date of birth, valid Philippine contact number, and a working email address. playtim reserves the right to request supporting identity documents at any time to verify the information provided. Failure to provide accurate registration details may result in account suspension, cancellation of pending withdrawals, and forfeiture of any bonus funds.

Once your playtim account is successfully registered, you assume full responsibility for all activity conducted through that account. The following obligations apply at all times:

• Confidentiality: You are responsible for maintaining the confidentiality of your login credentials, including your username, password, and any SMS OTP codes associated with two-factor authentication. You must not share these credentials with any third party under any circumstances.
• Unauthorized Access: You must notify playtim immediately via live chat or email at [email protected] if you suspect that your account has been accessed without your authorization. playtim cannot be held liable for losses arising from unauthorized access where the account holder failed to take reasonable steps to protect their credentials.
• Account Accuracy: You must keep your account information up to date. Any change in your personal details, including your contact number, email address, or residential address, must be updated promptly through your account settings or by contacting support.
• Personal Use Only: Your playtim account is for your personal use only. You may not transfer, sell, assign, or otherwise dispose of your account or any funds held within it to any other person.
• Device Security: You are responsible for the security of the device from which you access the Platform. playtim recommends that you always log out after each session, particularly when using a shared or public device.

playtim employs session monitoring, device fingerprinting, and new-device alert notifications to assist in the early detection of unauthorized account activity. These security tools are supplementary to, and do not replace, your own obligation to protect your account credentials.

All financial transactions on the playtim Platform are conducted in Philippine Pesos (PHP). The Platform supports the following payment methods for both deposits and withdrawals: GCash, PayMaya, Bank of the Philippine Islands (BPI), Banco de Oro (BDO), and Metrobank. No foreign currency deposits are accepted, and no currency conversion fees are charged by playtim.

4.1 Deposits

• Deposits are credited to your playtim wallet upon confirmation by the relevant payment provider. playtim does not control third-party payment processing times.
• A minimum deposit amount may apply and is displayed at the point of transaction within the Platform's cashier section.
• playtim reserves the right to decline any deposit that it reasonably suspects is connected to fraudulent activity, money laundering, or a breach of these Terms.
• Deposits must originate from a payment account registered in your own name. Third-party deposits are strictly prohibited.

4.2 Withdrawals

• Withdrawals are subject to the completion of KYC identity verification. playtim will not process any withdrawal request from an account that has not completed identity verification.
• Withdrawals are processed back to the same payment method used for the most recent deposit, where operationally possible, as an anti-money laundering measure.
• GCash withdrawals are typically processed within ten (10) minutes of approval. Bank transfer withdrawals may take one (1) to three (3) banking days depending on the receiving institution.
• playtim reserves the right to conduct additional verification checks before approving any withdrawal request, particularly for first-time withdrawals or withdrawals exceeding applicable thresholds.
• Any bonus funds must satisfy the applicable wagering requirements before they may be converted to withdrawable cash balances.

playtim offers various bonuses and promotional offers to both new and existing registered players. All bonuses and promotions are subject to the following general terms, in addition to any specific terms communicated alongside each individual offer:

• Eligibility: Bonuses are available to registered playtim players who meet the eligibility criteria specified for each promotion. Eligibility criteria may include account verification status, minimum deposit amounts, and geographic restrictions.
• Wagering Requirements: All bonus funds are subject to wagering requirements before they may be withdrawn. The specific wagering multiplier applicable to each bonus is stated in the promotion's individual terms. Failure to meet wagering requirements within the specified validity period will result in the forfeiture of the bonus and any winnings derived solely from that bonus.
• One Bonus at a Time: Unless explicitly stated otherwise, only one bonus may be active on your account at any given time. Attempting to activate multiple bonuses simultaneously may result in the cancellation of all active bonus balances.
• Abuse and Fraud: playtim reserves the right to withdraw any bonus, void any winnings derived from a bonus, and suspend or close any account where it has reasonable grounds to believe that the bonus was claimed fraudulently, through the use of multiple accounts, or in violation of these Terms.
• Modification and Withdrawal: playtim reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, provided that any bonus already credited to a player's account and subject to ongoing wagering requirements will be honoured in accordance with the terms applicable at the time of crediting.

The following general rules apply to all wagering activity conducted on the playtim Platform across all game categories, including sports betting, live casino, slots, bingo, fish shooting, and Nine card games:

• Finality of Results: All game results and bet settlements are final once confirmed by the Platform's system. playtim will not reverse a settled bet or game result except where a technical error is confirmed by the Platform's technical team and verified against server-side records.
• RNG Certification: All random-outcome games on playtim, including slots, bingo, and fish shooting titles, use certified Random Number Generation (RNG) systems that have been independently tested and certified for fairness. playtim does not manipulate game outcomes.
• Sports Betting: Sports betting markets are governed by the specific rules applicable to each sport and event type. In the event of a dispute regarding the outcome of a sporting event, playtim's decision, based on official results from recognized sporting authorities, shall be final.
• Minimum and Maximum Stakes: Minimum and maximum stake limits apply to all games and betting markets. These limits are displayed within each game interface and may be adjusted by playtim at any time without prior notice.
• Technical Malfunctions: In the event of a technical malfunction that affects the outcome of a game or the display of odds, playtim reserves the right to void affected bets and refund the original stake to the player's account. Winnings generated through a demonstrable technical error will not be paid.
• Connectivity: playtim is not responsible for losses incurred as a result of internet connectivity issues, device failures, or other technical problems on the player's side during game play.

The following activities are strictly prohibited on the playtim Platform. Engaging in any prohibited activity will result in immediate account suspension, forfeiture of account balance, and may result in referral to the appropriate Philippine law enforcement or regulatory authorities:

• Registering or maintaining more than one account, whether in your own name or using the identity of another person.
• Using automated software, bots, scripts, or any artificial intelligence tool to interact with the Platform in a manner not intended for human players.
• Colluding with other players to manipulate game outcomes, exploit bonus offers, or engage in any form of chip dumping or match fixing.
• Engaging in money laundering, terrorist financing, or any other financial crime through the use of the Platform.
• Attempting to exploit software bugs, vulnerabilities, or errors in the Platform's code for financial gain.
• Using the Platform for any commercial purpose, including the operation of a betting syndicate or the re-selling of gaming services to third parties.
• Providing false, misleading, or fraudulent information at any stage of the registration, verification, or withdrawal process.
• Accessing the Platform from a jurisdiction where online gambling is prohibited by local law, including through the use of a VPN or proxy service to circumvent geographic restrictions.

playtim is committed to providing a safe, fair, and responsible gaming environment for all Filipino players. Gambling is intended to be an enjoyable leisure activity, and playtim takes seriously its obligation to provide tools and resources that help players maintain control over their gaming habits.

The following responsible gaming tools are available to all registered playtim players directly within the account dashboard:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your playtim wallet. Limit reductions take effect immediately; limit increases are subject to a 72-hour cooling-off period.
• Session Time Alerts: Configure automatic notifications that alert you when you have been playing for a specified period of time.
• Cooling-Off Periods: Take a temporary break from the Platform for a period of 24 hours, 7 days, or 30 days. During a cooling-off period, your account will be suspended and you will not be able to log in or place any wagers.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Platform. Self-exclusion requests are processed within 24 hours and are irreversible for the duration of the exclusion period. During self-exclusion, playtim will take reasonable steps to prevent you from opening a new account.
• Reality Checks: Enable in-session pop-up reminders that display the time elapsed and your net gaming position during the current session.

All content available on the playtim Platform, including but not limited to the playtim brand name, logo, website design, graphics, game interfaces, software, text, and promotional materials, is the property of playtim or its licensors and is protected by applicable intellectual property laws, including those of the Republic of the Philippines.

• You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial gaming purposes in accordance with these Terms.
• You may not copy, reproduce, distribute, publicly display, modify, create derivative works from, or exploit any content from the Platform for any commercial purpose without the prior written consent of playtim.
• You may not use the playtim name, logo, or any associated branding in any manner that suggests endorsement, affiliation, or partnership with playtim without express written authorization.
• Any feedback, suggestions, or ideas you submit to playtim regarding the Platform may be used by playtim without obligation to compensate you and without restriction.

To the fullest extent permitted by applicable Philippine law, playtim's liability to you in connection with the Platform and these Terms is limited as follows:

• playtim provides the Platform on an "as is" and "as available" basis. While playtim takes reasonable steps to ensure continuous Platform availability, it does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.
• playtim shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill.
• playtim's total aggregate liability to you for any direct damages arising out of or relating to these Terms shall not exceed the total amount deposited by you into your playtim account in the thirty (30) days immediately preceding the event giving rise to the claim.
• playtim is not liable for any losses arising from your failure to comply with these Terms, including losses resulting from the suspension or closure of your account due to a breach.
• Nothing in these Terms shall limit or exclude playtim's liability for death or personal injury caused by its own gross negligence, or for fraud or fraudulent misrepresentation.

playtim collects, processes, and stores your personal data in accordance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, and playtim's Privacy Policy. By registering on the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

The personal data collected by playtim includes, but is not limited to, your name, date of birth, contact details, payment information, gaming history, and device and connectivity data. This data is used for account management, identity verification, fraud prevention, regulatory compliance, and the improvement of Platform services.

playtim does not sell your personal data to third parties. Data may be shared with PAGCOR and other Philippine regulatory authorities as required by law, and with trusted payment processing partners for the purpose of facilitating transactions. For full details on how your data is handled, please review our Privacy Policy.

playtim reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, playtim will notify registered users through one or more of the following channels: email notification to the address registered on your account, an in-platform banner or pop-up notification, or an updated "Last Updated" date at the top of this page.

It is your responsibility to review these Terms periodically. Your continued use of the playtim Platform following the posting of any revised Terms constitutes your binding acceptance of those changes. If you do not agree with any revised Terms, you must stop using the Platform and may request account closure by contacting our support team.

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the competent courts of the Republic of the Philippines.

playtim operates under authorization from PAGCOR. In the event of a dispute that cannot be resolved through playtim's internal complaints procedure, you may escalate the matter to PAGCOR through its official regulatory channels. playtim will cooperate fully with any PAGCOR investigation or mediation process.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of the playtim Platform, please do not hesitate to contact our support team using the details below:

• Live Chat: Available 24/7 on all pages of the playtim Platform
• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week, in Philippine Standard Time (PHT)

For responsible gaming support, self-exclusion requests, or concerns related to problem gambling, please visit our Responsible Gaming page for dedicated tools and resources.